Getting Technical Support

An Overview of Parallels Technical Support

Parallels provides installation assistance for Parallels Business Automation - Standard. Assistance with installation is offered via e-mail.

Parallels Support team will attempt to answer any relevant questions you may have before the installation process is initiated. This includes the following:

• Pre-requisites list;
• Hardware compatibility;
• Software compatibility.

Questions for Technical Support

In most cases, support team must rely on customer observations and communications with the customer in order to diagnose and solve the problem. Therefore, the detailed problem report is extremely important. Please, do mention the following:

• Symptoms of the problem;
• When the problem began including the circumstances of the failure;
• Any changes you made to your system;
• Other information that may be relevant to your situation, such as the installation method;
• Specific hardware devices that may be relevant to your problem.

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