This option allows you to modify the link to Parallels Plesk Panel support, so that by clicking the Tools & Utilities > Support button in the Parallels Plesk Panel administrator's panel your customers are offered the opportunity to compose an e-mail with your support address already specified in the address line. The customer's contact details and Parallels Plesk Panel server information will be automatically collected and included in the message body.
You can customize the link to Parallels Plesk Panel support by specifying your e-mail address in the support_url parameter of the psa.misc table of the Parallels Plesk Panel database.
To make the Support button of the Parallels Plesk Panel administrator's panel open the compose e-mail page with your support e-mail address, follow these steps:
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support_url parameter is absent, run:insert into misc(param, val) values('support_url', 'mailto:yoursupport@example.com')
Where 'yoursupport@example.com' is the e-mail address to which you want your customers' support requests to be sent.
support_url parameter already exists, run:update misc set val = 'mailto:yoursupport@example.com' where param = 'support_url'
Where 'yoursupport@example.com' is the e-mail address to which you want your customers' support requests to be sent.
Note: You can use the dbclient.exe utility to add the information to the Parallels Plesk Panel database. For information about using the dbclient.exe utility, consult Parallels Plesk Panel for Windows Command Line Interface Reference.