In this section you will find a list of problems you may have with hosting panels connected to Business Manager and proposed solutions for them.
Cannot Connect a Panel
Sometimes you may have problems trying to connect a certain panel to Business Manager. In this case we recommend to do the following:
If the subscription created in Business Manager fails to appear in connected panel, check the events responsible for sending subscriptions data periodically to the Panel. You can view the events from Events > Events. Such events are of type ProcessPanel of subscription and are supported by a related subscription ID.
If an error occurred during the processing of a subscription data by the Panel, the related event receives status Error. To see the error details, open the operations menu for the event (by clicking
) and click MBAPI Command Output. This will display the request triggered by the event and the Panel response. The errors are highlighted in pink.
If the processing of a subscription data is not allowed by the system configuration, the related event receives status Blocked by the provisioning policy. For example, this happens when the configuration requires payment of an invoice before provisioning, and the invoice has not been paid. To change the configuration, go to Business Setup > All Settings > Provisioning Policy.
When the reason for an error is diagnosed and fixed, re-run the respective event by locating its options, and clicking Run Now. If the error is resolved and subscription is successfully created in the Panel, the event receives status Completed.
Plan, Customer Account, or Subscription Properties in Panel Differ from Business Manager
Besides the initial interaction between the system and a connected hosting panels, Business Manager sends updates to a panel if a plan, add-on, subscription, or primary or additional contact is modified. This action is called syncing and Business Manager runs it automatically after certain events. To learn what updates cause this one-way sync, refer to the Appendix D. Operations that synchronize Business Manager and Hosting Panels.
If you see that properties of panel objects do not update automatically after updates in Business Manager, you can run the syncing with certain panel by clicking the Sync All button for this panel in the Business Setup > All Settings > Hosting Panels page.
Cannot Log In to Panel
You or your customers may have problems with logging in to connected panels using the Business Manager credentials.
If a certain Business Manager administrator or customer cannot log in to a panel, this may be caused by outdating of account information on the authorization module. In this case, sync the panel with Business Manager by clicking the Sync All button for this panel in the Business Setup > All Settings > Hosting Panels page.
If nobody can log in to a panel, this may be caused by problems with the SSO service. Learn more about SSO in the chapter Managing SSO Service. In this case, try to fix these problems by clicking the Fix Problems With Logging in to Panels button on the home page.
If this does not help, repair the integration between Business Manager and connected panels by running the following command from the Business Manager server shell:
/usr/share/plesk-billing/integration --command=repair-all
"plesk_bin%\billing-integration.exe" --command=repair-all
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