Troubleshooting the Installation and Upgrade Process

This chapter describes how to troubleshoot difficulties that may occur when you try to install or upgrade the Panel. If you experience the problem that is not resolved in this chapter, visit the Parallels support.

  

In this chapter:

You are unable to deselect the Web Presence Builder component when installing the Panel

The system does not recognize that IIS is installed during the Panel installation

You are unable to install the Kaspersky component on Windows 2008

You are unable to deselect the Web Presence Builder component when installing the Panel

Diagnosis

It is not possible to deselect the Web Presence Builder component when installing the Panel.

Resolution

The Web Presence Builder is one of the core components and it is required for the proper Panel installation.

The system does not recognize that IIS is installed during the Panel installation

Diagnosis

If the installer fails to find IIS during the Panel installation, it displays the following message:"Error: You should install the Microsoft Internet Information Server (IIS) with WWW service prior to installing Plesk. Please click the Start button, then select Settings->ControlPanel->Add/Remove programs, choose Add\\Remove windows components and install IIS with FTP and WWW services. Refer to Windows Help for details". After you install the required services and continue the wizard, the error remains.

Resolution

Retry the ISS recognition by restarting the wizard in your browser by opening the page http://<your-host-name-or-ip>:8447 and repeating the installation steps from the beginning.

You are unable to install the Kaspersky component on Windows 2008

Diagnosis

If you select the Kaspersky component when installing the Panel for Windows 2008, the following error is displayed: "A dependency problem is found: Windows 2008 or higher is not supported by Kaspersky anti-virus".

Resolution

The component is not supported for this operating system. Go to the Select Components page, deselect the component, and continue the installation.

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