You can modify the link to Parallels support, so that after clicking the Tools & Utilities > Support button in Server Administration Panel, your customers are offered to compose an e-mail with your support address already specified in the address line. The customer's contact details and server information will be automatically collected and included in the message body.
You can customize the link to Parallels support by specifying your e-mail address in the support_url parameter of the psa.misc table of the Panel's database.
To make the Support button of the Server Administration Panel open the page for composing e-mail with your support e-mail address, follow these steps:
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support_url parameter is absent, run:insert into misc(param, val) values('support_url', 'mailto:yoursupport@example.com')
Where 'yoursupport@example.com' is the e-mail address where you want your customers' support requests to be sent.
support_url parameter already exists, run:update misc set val = 'mailto:yoursupport@example.com' where param = 'support_url'
Where 'yoursupport@example.com' is the e-mail address where you want your customers' support requests to be sent.
Note: You can use the dbclient.exe utility to add the information to the Panel's database. For information about using the dbclient.exe utility, consult Parallels Plesk Panel for Microsoft Windows: Reference for Command Line Utilities at http://download1.parallels.net/Plesk/PP10/10.4.0/Doc/en-US/online/plesk-win-cli/44693.htm.