How Apps Become Available to Your Customers

The list of apps available to a customer depends on various factors, such as the service plan settings, the Application Vault configuration, and so on. Moreover, service providers are able to forbid accessing apps for all Panel users. If you do not adjust the app availability, your customers will see all apps from Application Catalog, Storefront (either yours or Parallels's), and all apps you uploaded to the Vault.

To view the list of apps available to a certain customer, go to the Applications tab > All Available Applications.

This diagram explains how the list of available apps is formed.

Before an app becomes available in the app list of a certain customer, it passes through a series of filters. The app is filtered on the following levels:

1. Panel configuration (Storefront apps only).
   Since Panel 10.4, you can specify whether you want to offer premium commercial apps to your customers in Tools & Settings > Interface Management > the Interface Controls Visibility tab. Turning this option on implies the following:
   • If you participate in the Storefront program, customers will proceed to your own branded store to buy premium commercial apps. You will receive the commission for each app.
   • If your license does not have the Storefront feature, customers will be able to buy premium apps as well but the purchase will be performed in Parallels Storefront (Parallels online store). In this case, you do not get any sales revenue.

   If you decide not to offer premium commercial apps, they will not be shown to your customers in Control Panel regardless of your participation in the Storefront program.
    

2. Application Vault.
   Panel lets you toggle the availability of APS packages you have uploaded to the Vault. Note that this works only for your own packages: There is no way to control the availability of apps downloaded from the Catalog. Learn more about apps management in the Managing Apps with the Application Vault section.
    
3. Service plan.
   Panel allows you to specify what apps to include in a certain service plan. The filter affects all customers with this service plan.
    
4. Subscription.
   If you want to select the apps available to a particular customer, update the apps list in the respective subscription.

The resulting app list is available to your customers.

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