Helm

This chapter describes the steps you might need to perform before starting migration from Parallels Helm 3.2, and explains what data can be migrated.

What to Do Before You Start Migration

Before you start migration, do the following:

Install and configure the Migration & Transfer Agent utility a, as described in the section Installing and Configuring Migration & Transfer Agent.
To check your Helm installation for any possible issues or errors that might occur during migration, on the source server, run the Helm3CompatibilityChecker.exe application located in C:\Program Files\Parallels\PleskMigrationAgent\. This utility is shipped with the migration agent package, starting from Panel 10.4.
Resolve all issues by following recommendations of the Helm3CompatibilityChecker.exe utility.

Migrated Objects and Settings

The following table describes what objects and settings are migrated, and where to find the corresponding items in Parallels Plesk Panel after migration.

Object or setting on a Helm source server	Migration result	Location in Panel
Administrator account information.		Server Administration Panel > Profile & Preferences
Global DNS settings.		Server Administration Panel > Tools & Settings > DNS Template Settings
Reseller accounts.	Resellers accounts are migrated along with their contact information, hosting plans, extra features (with limitations), DNS settings (with limitations). The following items are not migrated: Reseller DNS templates. Domain registration settings. Custom Extra Feature.	Server Administration Panel > Resellers
User accounts.	User accounts are transformed to customer accounts. Users' packages are transformed to subscriptions.	Server Administration Panel > Customers
Reseller plans.	Migrated, excepts for the following objects, settings, and permissions: Reseller DNS templates. Custom Extra Feature. Extra MRA Recipients. Enable MIME Type Manager. Enable File Manager. Enable Custom HTTP Error Pages. Enable Web Forwarding. Enable Parent Paths. Enable Web Permissions. Enable Default Docs. Extra Virtual Directories. Extra ASP, PERL, PHP, PHP5, ASP.NET, ASP.NET2 Websites. Extra CGI-Bin Installation. Extra ASP.NET Website. Extra ASP.NET 2 Website. Extra Python Website. Extra ColdFusion Website. Extra Secure Folder Installation. Extra LiveStats 5, 6, or XSP Installation. Extra AWStats Installation. Extra Database User. Extra SmarterStats Installation.	Server Administration Panel > Service Plans > Reseller Plans tab
Reseller's extra features.	All resellers' extra features are converted to custom reseller plans and resellers are subscribed to them. The following items are not migrated: Custom Extra Feature. Extra MRA Recipients. Enable MIME Type Manager. Enable File Manager. Enable Web Forwarding. Enable Parent Paths. Enable Default Docs. Extra Virtual Directories. Extra PHP or ASP.NET Website. Extra Secure Folder Installation. Extra LiveStats 5, 6, or XSP Installation. Extra AWStats Installation. Extra Database User. Extra SmarterStats Installation.	Server Administration Panel > Service Plans > Reseller Plans tab
Hosting plans.	Extra features defined at plan level in Helm are gathered from all hosting plans and converted to add-on plans of the corresponding resellers in Panel. Add-on plans in Panel must have unique names. For this reason, a numeric ID is added to coinciding names of add-on plans during migration. The following plan settings are not migrated: Custom Extra Feature. Extra MRA Recipients. Enable MIME Type Manager. Enable File Manager. Enable Web Forwarding. Enable Parent Paths. Enable Default Docs. Extra Virtual Directories. Extra PHP or ASP.NET Website. Extra Secure Folder Installation. Extra LiveStats 5, 6, or XSP Installation. Extra AWStats Installation. Extra Database User. Extra SmarterStats Installation.	Server Administration Panel > Service Plans > Hosting Plans tab
Hosting plans' extra features.	Migrated to plan add-ons.	Server Administration Panel > Service Plans > Hosting Plans tab
Packages.	Transformed to subscriptions. In Parallels Plesk Panel, subscriptions differ from packages in Helm: Each subscription has the main domain (the first domain name created for a subscription and associated with it). This domain name cannot be deleted. A customer can add many domain names to a single subscription, and can have several subscriptions. Shared SSL content of the main domain is migrated into Panel's `httpsdocs` folder, SSL folders of addon domains are transferred into `private/<domain name>/SSL` folders.	Server Administration Panel > Subscriptions
Domains.	Domains are migrated with DNS zone settings and web content.	Server Administration Panel > Domains or Control Panel > Websites & Domains tab
Domain forwarders.		Control Panel > Websites & Domains tab
Domains without hosting.		Control Panel > Websites & Domains tab
Subdomains.		Control Panel > Websites & Domains tab
Domain aliases.		Control Panel > Websites & Domains tab
Mail accounts and services.	The following items are migrated: POP3 accounts. Content of mailboxes. Forwarders. Autoresponders. Catch-all address. Multi-recipient addresses.	Mail accounts: Control Panel > Mail tab Mail forwarders: Control Panel > Mail tab > e-mail address > Forwarding tab. Autoresponders: Control Panel > Mail tab > e-mail address > Auto-Reply tab. Catch-all: Control Panel > Mail tab > Change Settings. Multi-recipient addresses: Control Panel > Mail tab > e-mail address > Forwarding tab.
FTP accounts.		Control Panel > Websites & Domains tab > FTP Access
Databases.	Only MySQL and MSQL databases are migrated with user accounts and content. Microsoft Access databases are not migrated.	Control Panel > Websites & Domains > Databases
MIME types definitions.		Control Panel > Websites & Domains tab > Virtual Directories > domain name > MIME Types.
ODBC data source names.	Migrated except for "Text" records (`.csv`, and `.txt` files).	Control Panel > Websites & Domains tab > ODBC Data Sources
Web scheduler tasks.	They are migrated, however, become inoperable after migration because Panel accepts commands to execute scripts instead of URLs, as in Helm.	Control Panel > Websites & Domains tab > Scheduled Tasks.
Shared SSL settings.	Migrated with the following limitations: SSL certificates are not migrated. The administrator must manually transfer the SSL certificate file to the site in Panel. Shared SSL status for add-on domains (second and subsequent domains in a package) is not migrated. All content of SSL folders is moved to the private/SSL folder in Panel, so a site administrator can enable shared SSL using Panel UI and move the content using Panel's File Manager.	Control Panel > Websites & Domains tab > Shared SSL.
Virtual directories.	Migrated with limitations: Virtual directories that redirect to URLs are not migrated.	Control Panel > Websites & Domains tab > Virtual Directories.
Settings of services, such as web, Databases, DNS, and FTP.	Settings of services are mapped to global server-wide Panel settings, limits are transferred to every reseller plan.	Global settings of various Panel services: Server Administration Panel > Tools & Settings. Reseller plans: Server Administration Panel > Service Plans > Reseller Plans tab.

Note: For each migrated site, the migration utility creates a file named MigrationIssues.txt and places it into the directory /private under the corresponding hosting account. This file contains information about any migration issues or changes to the site settings or FTP account credentials that the site owner should be aware of. After migration, you can advise all your customers to connect to their hosting accounts over FTP and check the contents of the file /private/MigrationIssues.txt.

The following table describes what objects and settings are not migrated.

Object or setting on Helm source server	Migration result
Domain registration settings.
Secure folders.
ColdFusion data source names.
ColdFusion sites or scripts. They are migrated as files, but become inoperable after migration.
FrontPage sites or scripts. They are migrated as files, but become inoperable after migration.
Custom error pages.

In this section:

Installing and Configuring Migration & Transfer Agent

Helm

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