Customizing Link to Parallels Plesk Panel Support

The link to Parallels support in your customer's Parallels Plesk Panel administrator's panel can be customized so that your customer's support requests are sent to you instead of Parallels support.

If you act as a reseller, you might provide a whole Parallels Plesk Panel server to your customer so that your customer acquires access to the Parallels Plesk Panel server administrator's panel. In this case you might want your customers contact you, not Parallels, for support. By default, when a Parallels Plesk Panel server administrator clicks Home > Support button, they are redirected to the Parallels Plesk Panel Online Server Support form at the Parallels Web site, with a number of parameters automatically collected and filled in, such as the Parallels Plesk Panel administrator's name, company, e-mail, phone, product key number, operating system details, Parallels Plesk Panel version, and Parallels Plesk Panel build. You can customize the link to the Parallels Plesk Panel support form, so that your customers' support requests with the same automatically pre-collected parameters could be sent to you instead of the Parallels support team.

The Parallels Plesk Panel support form link location is defined by the support_url parameter in the psa.misc table of the Parallels Plesk Panel database. If the support_url parameter is absent or empty, the customer upon clicking the Home > Support button is redirected to Parallels support through the following URL:

'https://register.parallels.com/support/form.php?sv=' . urlencode(serialize($val))

where $val is an associative PHP array containing the following parameters:

• firstName, the Parallels Plesk Panel administrator's contact name;
• company, the Parallels Plesk Panel administrator's company name;
• email, the Parallels Plesk Panel administrator's e-mail address;
• phone, the Parallels Plesk Panel administrator's phone number;
• keyNumber, the Parallels Plesk Panel license number used on the server;
• operatingSystem, the operating system installed on the server;
• PSAVersion, the version number of the Parallels Plesk Panel software;
• PSABuild, the build number of the Parallels Plesk Panel software;
• PSAInstType, the type of Parallels Plesk Panel software installation.

By modifying the support_url parameter in the psa.misc table of the Parallels Plesk Panel database, you can perform the following tasks:

• Configuring the Support button of your customer's Parallels Plesk Panel to open the support form page on your web site with the above listed parameters pre-collected;
• Configuring the Support button of your customer's Parallels Plesk Panel to open the compose e-mail form of your customer's mail client with your support e-mail address specified in the address line and the above listed parameters pre-collected.