Commenting and Closing Trouble Tickets
To close a ticket when the issue was resolved or to post your comment:
- Click the Help Desk shortcut in the navigation pane. If you need to visit Help Desk on another server you manage, in the Global Help Desk group, click Servers, then select the server you need.
- Locate the ticket you need and click its subject or identification number.
- To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event menu, and type a new comment into the New Comment input field if required. Click OK to submit.