Release Notes for Parallels Plesk Panel 9.2.3 for DEB Package-based Linux/Unix Systems
Contents
- Introduction
- Installation Instructions
- Before Installation
- Software Requirements
- Installation Steps
- Completing Installation
- Upgrade Instructions
- Supplied Components
- What's New
- Parallels Plesk Panel 9.2.3
- Parallels Plesk Panel 9.2.2
- Parallels Plesk Panel 9.2.1
- Supported 3rd party components
- Known Problems and Limitations
- Contact Information
1. Introduction
Thank you for downloading this release of Parallels Plesk Panel for Linux/Unix. This file contains
information that supplements the Parallels Plesk Panel for Linux/Unix documentation such as requirements,
information on new features, corrected bugs, known problems, and so on. This file was updated
with the latest information available at release time.
2. Installation Instructions
We strongly recommend that you refer to the product installation instructions prior to upgrading/installing and operating Parallels Plesk Panel. The installation guide for Parallels Plesk Panel can be accessed at
http://www.parallels.com/en/products/plesk/docs/, along with the rest of the user documentation. Parallels Plesk Panel Knowledge Base can be accessed at http://kb.parallels.com.
2.1. Before Installation
Before starting the installation process we strongly recommend that you create a
full system backup of the entire server.
IMPORTANT:
If you are installing Parallels Plesk Panel inside a PVC, it is strongly recommended to increase Container parameters as follows:
# Auxiliary parameters
-PRIVVMPAGES="262144:292912"
+PRIVVMPAGES="362144:392912"
-NUMFILE="8192:8192"
+NUMFILE="12000:12000"
# Disk quota parameters (in form of softlimit:hardlimit)
-DISKSPACE="1048576:1153434"
+DISKSPACE="5240709120:5368709120"
-DISKINODES="200000:220000"
+DISKINODES="350000:370000"
# Secondary parameters
-KMEMSIZE="21299200:23429120"
+KMEMSIZE="24299200:26429120"
IMPORTANT:
If you are using Ubuntu 8.04 LTS: Before installing Parallels Plesk Panel, switch the AppArmor service off using the command '/etc/init.d/boot.apparmor stop' and remove it from start-up list by 'update-rc.d -f apparmor remove'
2.2. Software Requirements
Parallels Plesk Panel 9.2.3 for Linux/Unix requires one of the following OS installed on your computer:
- Debian 3.1
- Debian 4.0
- Debian 5.0 New!
- Ubuntu 6.06
- Ubuntu 7.10
- Ubuntu 8.04
2.3. Installing Parallels Plesk Panel through Parallels Products Installer
IMPORTANT: To install Postfix mail server, you have to select the Postfix component for installation in Parallels Products Installer. Both command line interface and web interface of Parallels Products Installer can be used for Postfix mail server selection and installation.
To install Parallels Plesk Panel software on a server:
- Download the latest version of Parallels Products Installer that suits your operating system from http://www.parallels.com/en/download/plesk9/ and save it on your server's hard drive.
- Change your working directory to the directory where the downloaded Parallels Products Installer is located.
- Set the execution permission for Parallels Products Installer:
# chmod +x parallels_products_installer_file_name
- Run the following command in console:
#export LANG=C
#export LANG_ALL=C
- Run Parallels Products Installer:
- To install Parallels Plesk Panel through the web interface of Parallels Products Installer, run the following command:
# ./parallels_products_installer_file_name --web-interface
Open your browser and enter https://hostname:8447/ or https://IP-address:8447/ in the address bar. The Parallels Product Installer web interface will open. Log in as root.
- To install Parallels Plesk Panel through the command line interface of Parallels Products Installer, run the following command:
# ./parallels_products_installer_file_name
- Follow the instructions presented on the screen to complete the installation. Refer to Parallels Plesk Panel Installation Guide available at http://download1.parallels.com/Plesk/Plesk9.2/Doc/en-US/plesk-9.2-unix-installation-guide/index.htm if you need detailed installation instructions.
- When the installation is finished, Parallels Plesk Panel will start automatically.
2.4. Completing Installation
In order to finish the initial configuration of Parallels Plesk Panel, you need to login to Parallels Plesk Panel on your host at https://domain.name:8443/ or https://IP-address:8443/
The default username is "admin" and the default password is "setup". Both are case
sensitive. For security reasons the password has to be changed upon initial login.
3. Upgrade Instructions
IMPORTANT: Make sure you upgrade all installed components when upgrading to Parallels Plesk Panel 9.2.3. This is required to avoid conflicts caused by outdated components.
Important notes for users of Parallels Virtuozzo Containers:
Parallels Products Installer supports updating Parallels Plesk Panel inside Parallels Virtuozzo Containers using EZ templates. Compared to the previously used updating scheme, updating through EZ templates will significantly save disk space and will allow running more containers on a single hardware node.
This feature is available only when using EZ templates. To upgrade a contaner with Parallels Plesk Panel this way:
If you are using Virtuozzo 3.x:
- Install kernel 2.6.9-023stab033.7 or later and VZCTL 3.0.1-23 or later updates on the hardware node.
- Install the vzaiproxy package on the hardware node. You can download this package from http://autoinstall.plesk.com/vzaiproxy/
- Install all EZ templates from Parallels Plesk Panel distribution on the hardware node.
- Run Parallels Plesk Panel installation or upgrade using Parallels Products Installer (either via the web-interface or command line interface) or Parallels Plesk Panel GUI (Home Page > Updates). Follow the instructions presented on the screen to complete the upgrade. Refer to Parallels Plesk Panel Installation Guide available at http://download1.parallels.com/Plesk/Plesk9.2/Doc/en-US/plesk-9.2-unix-installation-guide/index.htm if you need detailed upgrade instructions.
If you are using Virtuozzo 4.x:
- Install the vzaiproxy package on the hardware node. You can download this package from {http://autoinstall.plesk.com/vzaiproxy}.
- Change line 16 in file /etc/init.d/vzlinkmgr to the following:
DEVICE_MAJOR=125
Change line 32 in file /usr/sbin/vzaiproxy to the following:
DefaultAgentCmd = ('vzctl', 'exec', '1', '/opt/vzagent/bin/vzlcon')
- Install all EZ templates from Parallels Plesk Panel distribution on the hardware node.
- Run Parallels Plesk Panel installation or upgrade using Parallels Products Installer (either via the web-interface or command line interface) or Parallels Plesk Panel GUI (Home Page > Updates). Follow the instructions presented on the screen to complete the upgrade. Refer to Parallels Plesk Panel Installation Guide available at http://download1.parallels.com/Plesk/Plesk9.2/Doc/en-US/plesk-9.2-unix-installation-guide/index.htm if you need detailed upgrade instructions.
To upgrade your Parallels Plesk Panel software from its user interface, refer to Parallels Plesk Panel Installation Guide available at http://download1.parallels.com/Plesk/Plesk9.2/Doc/en-US/plesk-9.2-unix-installation-guide/index.htm
To upgrade your Parallels Plesk Panel software through Parallels Products Installer:
- Download the latest version of Parallels Products Installer that suits your operating system from http://www.parallels.com/en/download/plesk9/ and save it on your server's hard drive.
- Run Parallels Products Installer:
- To update or upgrade Parallels Plesk Panel through the web interface of Parallels Products Installer, run the following command:
# ./parallels_products_installer_file_name --web-interface
Open your browser and enter https://hostname:8447/ or https://IP-address:8447/ in the address bar. The Parallels Product Installer web interface will open. Log in as root.
- To update or upgrade Parallels Plesk Panel through the command line interface of Parallels Products Installer, run the following command:
# ./parallels_products_installer_file_name
- Follow the instructions on the screen to perform the upgrade. Refer to Parallels Plesk Panel Installation Guide available at http://download1.parallels.com/Plesk/Plesk9.2/Doc/en-US/plesk-9.2-unix-installation-guide/index.htm if you need detailed update instructions.
4. Supplied Components
Parallels Plesk Panel 9.2.3 for Linux/Unix distrubution packages ships with the following components:
- Qmail 1.03
- ProFTPd 1.3.1
- Courier-Imap 3.0.8
- Horde IMP H3 (4.1.6)
- Horde Ingo 1.1.5
- Horde Kronolith 2.1.8
- Horde Mimp 1.0.2
- Horde Mnemo 2.1.2
- Horde Passwd 3.0.1
- Horde Turba 2.1.7
- Atmail Webmail Light 1.0
- DrWeb 5.01
- SSHTerm 0.2.2
- Apache mod_bw 0.8-5
- Ruby 1.8.6 (only in Plesk distribution for Debian 3.1)
- Ruby Rails 1.2.2 (only in Plesk distribution for Debian 3.1)
5. What's New
Parallels Plesk Panel 9.2.3
-
[+] Debian 5.0 Support.
-
[+] Improved Updates - Improved updates functionality provides you with quicker and well-timed hotfixes and component updates.
-
[-] DomainKeys adding an improper comment header to e-mail messages bug is fixed.
-
[-] Web applications crashing because php.ini was not preconfigured for FastCGI bug is fixed.
-
[-] High CPU load caused by authpsa processes bug is fixed.
-
[-] Passwords of similar e-mail aliases being updated unintentionally bug is fixed.
-
[-] Tomcat Java applications not working after the upgrade bug is fixed.
-
[-] Domains that exceeded resource limits are not suspended on servers with a lot of domains bug is fixed.
-
[-] Mail queue utility mailqueuemng only lists messages from deferred queue when Postfix mail server is used bug is fixed.
-
[-] Files processed by mail handlers are created with random permissions bug is fixed.
-
[-] Mail forwarding not working and reporting broken pipe error when Postfix mail server is used bug is fixed.
-
[-] Local mail delivery not working when Qmail mail server is used bug is fixed.
-
[-] Inability to switch default interface language to another language if Parallels Plesk Panel license key has zero additional languages bug is fixed.
-
[-] Mail malfunctioning due to buffer length limitation in spam handlers bug is fixed.
-
[-] Postfix mail server crashing with segfault error on processing messages with strings larger than 4096 characters bug is fixed.
-
[-] High CPU load caused by relaylock processes bug is fixed.
-
[-] No support for UI pointers in root.controls.lock file bug is fixed.
-
[-] Old credentials still working and error displayed in the Panel if mail name and password are changed at the same time bug is fixed.
-
[-] Automatic removal of mailing lists with names similar to the one actually being removed (or disabled) on qmail bug is fixed.
-
[-] Messages sent to a non-existent user locally (with transport other than SMPTP) were stuck in mail queue instead of being rejected on Postfix bug is fixed.
Parallels Plesk Panel 9.2.2
-
[+] Dr.Web 5 - Parallels Plesk Panel 9.2.2 is shipped with the newest version of Dr.Web anti-virus software.
Parallels Plesk Panel 9.2.1
-
[+] Greylisting - Greylisting spam filtering is now available in Parallels Plesk Panel.
-
[+] Migration Manager - New Migration Manager feature allows you to transfer your data from other Parallels Plesk Panel installations.
-
[+] Migration from cPanel - Migration Manager now supports migration from cPanel to Parallels Plesk Panel.
-
[-] Courier-IMAP shipped with Parallels Plesk Panel not supporting mailbox quota larger than 2 GB bug is fixed.
-
[-] If DNS record <lists.> being duplicated if it exists in DNS zone template and a domain is created with Mailman mailing list enabled bug is fixed.
-
[-] Autoresponder replying with incorrect FROM address when incoming message was sent to multiple addresses bug is fixed.
-
[-] Mail aliases not synchronized correctly with corresponding mail account bug is fixed.
-
[-] Incorrect hint for server-wide black list bug is fixed.
-
[-] Messages sent to a mail group are not delivered to the sender when Postfix mail server is used bug is fixed.
-
[-] New IP addresses not being added to Webmail configuration files, leading to inability to access Webmail bug is fixed.
-
[-] Mailbox quota set incorrectly via API-RPC bug is fixed.
-
[-] File manager unable to enter folder with name '0' bug is fixed.
-
[-] Postfix not being able to send e-mail messages with attachments bug is fixed.
-
[-] Outgoing mail from domain aliases not being signed by DomainKeys bug is fixed.
-
[-] "proc_close() failed: mktime()" error displayed upon activation of new Firewall rules bug is fixed.
-
[-] Qmail unable to write or delete smtp_poplocks, displaying errors like "Unable to delete
expired smtp_poplocks: database is locked" bug is fixed.
-
[-] Backup failing with "Could not parse status disabled by value '32'" error bug is fixed.
-
[-] Inability to authenticate via IMAP/POP3 after the upgrade bug is fixed.
-
[-] Backup file content not being properly restored due to incorrectly applied restore conflicts resolution policy bug is fixed.
-
[-] Client-related information not shown in custom button's query string even when it is required bug is fixed.
-
[-] Domain aliases not inheriting domain's mail policy settings when Postfix mail server is used bug is fixed.
-
[-] Red color of traffic indicator on a domain bug is fixed.
-
[-] Acronis True Image Server Module not working bug is fixed.
-
[-] Inability to update scheduled task due to 'Object not found: Scheduled Task' error bug is fixed.
-
[-] Spamassassin not checking mail sent to mail account aliases bug is fixed.
-
[-] Parallels Plesk Panel not checking the availability of mailing lists created directly through Mailman bug is fixed.
-
[-] No warning about remote FTP repository not being set up when trying to schedule a backup task to remote FTP repository that has not been set up yet bug is fixed.
-
[-] Mail group members receiving messages with empty subject from "POP3 service user" when sending message to mail group bug is fixed.
-
[-] Inability to restore data from backup file larger than 2GB bug is fixed.
-
[-] Database users not being restored properly during the restoration of a domain that already exists in the system. bug is fixed.
-
[-] DNS records not migrating properly due to 'mail.<domain>.' CNAME record bug is fixed.
-
[-] Missing link to the description of event handler variables in documentation bug is fixed.
-
[-] Default language information not being backed up for domain administrator accounts bug is fixed.
-
[-] Autoresponder trying to send autoreplies to spam messages bug is fixed.
-
[-] Mail aliases using reserved system aliases such as 'info' not delivering mail bug is fixed.
-
[-] Running PHP as FastCGI application causes 403 Forbidden error when trying to access the web site bug is fixed.
-
[-] Autoresponder on a mail alias missing after the upgrade to Parallels Plesk Panel 9.0.x bug is fixed.
-
[-] Backup Manager incorrectly reporting warnings as errors when used via CLI bug is fixed.
-
[-] "SMTP AUTH" option not working in Qmail, leading to inability to authenticate with Outlook mail client bug is fixed.
-
[-] Postfix incorrectly reporting an error when mail handler returns STOP bug is fixed.
-
[-] Statistics utility not reconnecting to MySQL and causing statistics calculation to fail bug is fixed.
-
[-] migration.log file is stored in $HTTPD_VHOSTS_D bug is fixed.
-
[-] Inability to remove exclusive IP addresses from client and reseller template IP pools, where these IPs are still displayed as shared bug is fixed.
-
[-] Wordpress not requesting the requirement to have safe_mode off bug is fixed.
-
[-] Option 'check for simple mail passwords' not working on 64-bit systems bug is fixed.
-
[-] Inability to make an application from the Application Vault available to all users bug is fixed.
-
[-] Webmail not working on a domain if domain's IP address was added after the webmail was set up on the server bug is fixed.
-
[-] Inability to install Application Vault applications if open_basedir parameter is switched on bug is fixed.
-
[-] Converted backup file is not recognized as a valid backup file bug is fixed.
-
[-] Backup creation time is displayed in GMT instead of actual time bug is fixed.
-
[-] Overuse policy cannot be changed if limits are already exceeded bug is fixed.
-
[-] Size of backup file located on remote FTP server being reported incorrectly bug is fixed.
-
[-] 'Unable to get options for SPF filter' error reported when mail is sent from localhost bug is fixed.
-
[-] Cannot remove non-existent IP addresses using Parallels Plesk Panel GUI bug is fixed.
-
[-] Updating Parallels Plesk Panel license key via GUI hangs Parallels Plesk Panel under some circumstances bug is fixed.
-
[-] IP addresses removed from Parallels Plesk Panel GUI are not removed from Apache config bug is fixed.
-
[-] Backed up content of web users' websites is corrupted when backup file is converted to Parallels Plesk Panel 9 compatible format bug is fixed.
-
[*] DNS Settings for a domain on domain Home page - DNS Settings button for a domain is now located on domain's Home page.
-
[*] Configuring Parallels Plesk Panel to work behind NAT - Description of configuring Parallels Plesk Panel to work behind routers and NAT was added to Administrator's Guide.
-
[*] Bugfixes and improvements - A number of issues reported by the customers were fixed, multiple other bugfixes and improvements were made.
Legend:
[+] new feature
[-] bug fixed or removed
[*] bug fixed and improvement made
6. Supported third-party components
Mail servers
- Qmail 1.03
- Postfix 2.2 and later
Antiviruses:
- DrWeb 4.33
- Kaspersky AV 5.0.0.49
DNS servers:
- BIND DNS Server
FTP servers:
- ProFTPD 1.3.1
Web Statistics:
- Webalizer
- AWStats
Web Scripting:
- Perl
- PHP 4
- PHP 5
- Python
- SSI
- Apache Tomcat
- Apache ASP
- ColdFusion
- Miva Empresa
- Ruby
- Ruby Rails
Web Administration Tools:
- phpMyAdmin 2.8.2.4
- phpPgAdmin 3.5.4
- SSHTerm 0.2.2
Database servers:
- MySQL 4
- MySQL 5
- PostgreSQL
Web Mail Solutions:
- Horde IMP H3 (4.1.6)
- Atmail Webmail 5.5
Spam Filter:
- SpamAssassin
7. Known Problems and Limitations
Upgrade from Plesk 9 Beta to Parallels Plesk Panel 9.0.0 or later is not supported!
- It is highly recommended to specify the EZ template of the mail server which you want to use (plesk9-qmail or plesk9-postfix), when you install Parallels Plesk Panel using EZ templates.
- After the upgrade to Parallels Plesk Panel 9.2.1 or later the following or similar errors can be encountered in
mail.err or maillog log files:
Unable to get black list record from Plesk database: Table 'psa.GL_remote_domains' doesn't exist
These errors can be ignored.
- Do not deselect Qmail Mail Server or Postfix Mail Server components during the upgrade to Parallels Plesk Panel 9.2.1 or later because deselecting these components can lead to greylisting not working properly.
- By default TLS support is switched off for Postfix mail server due to Postfix using self-signed SSL certificate. To enable TLS support for Postfix, install a valid SSL certificate and run the following command:
postconf -e 'smtp_use_tls=yes'
mailmng --reload-service
Note that mailmng utility is located inside Parallels Plesk Panel installation.
- Parallels Plesk Billing objects are not backed up and restored by Parallels Plesk Panel Backup Manager.
- If you are experiencing issues with delivery of mailing list messages to local recipients, find the file
mm_cfg.py from mailman package on your server and add the following line to the end of this file:
DELIVERY_MODULE='Sendmail'
- If you encounter license key-related errors when trying to use Kaspersky Anti-Virus module, reinstall the license key for the module on the License Management page and then restart the module.
- If you are upgrading from Parallels Plesk Panel 9.0.0 and you are using Parallels Plesk Billing, you have to upgrade it when upgrading Parallels Plesk Panel to version 9.2.1 since Parallels Plesk Billing 6.0.0 from Parallels Plesk Panel 9.0.0 distribution is incompartible with Parallels Plesk Panel 9.2.1.
- Due to the massive amount of changes in Parallels Plesk Panel 9 GUI, old custom (third-party) skins for Plesk 8.x are not compatible with Parallels Plesk Panel 9.0.0 and later. After you upgrade to Parallels Plesk Panel 9.x, all custom (third-party) skins will become unregistered to avoid visual issues.
- Language packs for Plesk 8.x are not compatible with Parallels Plesk Panel 9.0.0 and later
- Postfix mail server requires authorization with full mail account names like 'user@domain.com', as opposed to short names like 'user' allowed by Qmail. Upon switching from Qmail to Postfix the authorization mode will change accordingly, and all mail clients configured to authorize using short names will not be able to send or receive mail through your mail server.
- If you are using Parallels Plesk Panel in PVC environment, it is strongly recommended to use only the latest OS templates.
- Before creating a domain through CLI for a reseller or a client, make sure that this reseller or client has at least one free IP address in the IP pool for proper domain creation.
- If you want to install Parallels Plesk Panel 9.2.1 with SSO, it is strongly recommended to install SSO version 2.2 to avoid installation errors and ensure proper functioning of Parallels Plesk Panel.
- Atmail Webmail Light 1.0 will be uninstalled automatically if you switch from PHP5 to PHP4 through Parallels Products Installer because Atmail Webmail Light 1.0 is not compartible with PHP4.
- Atmail might not be installed when installing Parallels Plesk Panel through EZ templates since Atmail requires PHP5, while EZ templates might install only PHP4 depending on your OS and system configuration. To resolve this issue, install Atmail before installing Parallels Plesk Panel.
- If you are running Parallels Plesk Panel on Ubuntu 8.04 LTS server installed in Parallels Virtuozo Containers environment, you might encounter the following or similar error when trying to install plesk9-antivirus EZ template:
Get:1 http://mirror.plesk.ru hardy-updates/universe ia32-libs 2.2ubuntu11 [20.9MB]
deb2vzdeb: invalid debian file /vz/template/ubuntu/8.04/x86_64/apt/archives/ia32-libs_2.2ubuntu11_amd64.deb
To resolve this issue, install Parallels Virtuozzo Containers 4.0 tools version TU-4.0.0-438 or later.
- If you are upgrading Parallels Plesk Panel from version earlier than 8.3 and you use SBM (Sitebuilder Module), please read the Knowledge Base article at http://kb.parallels.com/en/5250 before performing the upgrade.
- Users of Internet Explorer 6.0 might encounter minor graphical issues when browsing the list of web applications in a specific application category. It is recommended to upgrade IE 6.0 to IE 7.0 or use another browser.
- Mail services work incorrectly with domains that have case-sensitive names.
- It is not recommended to use period in the FTP account password for data backup on remote FTP location.
- After mail service is switched off on a domain, mail services on all domain aliases of this domain will continue to work.
- If you want to migrate from Plesk 7.5.x on Debian 3.1 with SiteBuilder2 installed, you should upgrade Parallels Plesk SiteBuilder before migrating Parallels Plesk Panel.
- If you upgrade Plesk 8.x to Parallels Plesk Panel 9.0.0 or later on Ubuntu 8.04 and you want to change your mail server from Qmail to Postfix, it is strongly recommended to upgrade Plesk without changing the mail server, then launch Parallels Products Installer and install Postfix after the upgrade. This method of upgrade is preferred since it avoids possible apt dependency issues.
- Parallels Plesk Panel cannot be installed through Parallels Products Installer on a 32-bit VE located in a 64-bit Parallels Virtuozzo Containers 3.x node.
- If you are using an x86_64 architecture system and want to use Adobe ColdFusion on the server, you need to install the gcc and apache2-dev packages and then compile mod_jrun by running the buildmodule.sh utility from the directory <Parallels Plesk Panel installation directory>/admin/sbin. If installation fails with the error message
"dpkg: error processing
/var/cache/apt/archives/libc6_2.3.6.ds1-13etch5_amd64.deb (--unpack): trying to overwrite `/usr/lib64', which is also in package sw-cp-server", then you need to either reinstall these packages with --force-yes parameter, or upgrade or remove the conflicting package sw-cp-server. After that, complete the ColdFusion configuration through the Parallels Plesk Panel (Settings > ColdFusion Settings).
- If you are using Parallels Virtuozzo Containers and fail to upgrade using the vzpkg update command because of package dependency problems, try using the vzpkg -f install command.
- Mailing list users are counted as mail accounts for mail accounts limit of the license key.
- Authorization with short mail account names can be broken after the installation or upgrade of Parallels Plesk Panel with Qmail. To resolve this issue, run the following command:
/opt/psa/admin/sbin/mchk
- If you are using Parallels Virtuozzo Containers, you need to either remove the anacron package from the system, or make sure that this service is started and running. Otherwise, the scheduled tasks required for Parallels Plesk Panel to operate (such as the statistics processing and scheduled backup tasks) will not be performed.
- To upgrade Parallels Plesk Panel inside Parallels Virtuozzo Containers, you need to use the command vzpkg -f install <templates>.
- To avoid issues with inability to remove e-mail messages through Atmail Webmail Light 1.0, go to Atmail settings and select the Auto Delete Trash option.
- If you previously used Parallels Plesk Panel with Sitebuilder module for managing several Sitebuilder servers, after upgrading to Parallels Plesk Panel 9.0.0 or later you will be able to use only one Sitebuilder system installed on the same server where Parallels Plesk Panel is installed: all data will be transferred to Parallels Plesk Panel only from the active Sitebuilder system.
- If you are using SSHTerm from Parallels Plesk Panel, make sure that PasswordAuthentication directive is set to yes in the /etc/ssh/sshd_config file.
- If you want to upgrade Plesk 8.0.x or earlier installed through EZ templates to Parallels Plesk Panel 9.0.0 or later, you need to install separate new EZ templates for each installed Plesk module upon the upgrade. Make sure you do not remove the old EZ modules template since it will result in removal of all modules from the container, otherwise you will have to reinstall the new EZ templates for each module.
- When you install or upgrade Parallels Plesk Panel inside Parallels Virtuozzo Containers using EZ templates, the list of available components in Parallels Products Installer or Parallels Plesk Panel (Server -> Updater) may indicate that some of the components are unavailable. This can mean the following:
- If the component was previously installed in a container, then there are no updates in the repository at autoinstall.plesk.com or the respective EZ template was not installed on a hardware node.
- If the component was not previously installed in a container, then the respective EZ template was not installed on a hardware node.
- When installing or upgrading Parallels Plesk Panel in Parallels Virtuozzo Containers using EZ templates, selecting one component in Parallels Products Installer or Parallels Plesk Panel (Home Page > Updates) may result in installation of several components because a single EZ template can correspond to a number of components.
Example: when you select the 'base' component for installation, ASP support for Apache is also installed because 'mod_asp' is a part of the 'base' component.
- If you change a SOA record in a domain 98 times during one day, the SOA serial number cannot be changed any more and using the Restore Defaults function removes all the records from the DNS zone.
- If you change a SOA record in a domain 98 times during one day, the SOA serial number cannot be changed any more and the DNS service for the DNS zone cannot be switched on/off or switched to slave/master mode.
- If you are using Parallels Virtuozzo Containers on Ubuntu 6.06 and fail to update using the vzpkg update command because of Samba dependency error, update Samba manually using the vzpkg install <container id here> -p samba command.
- Parallels Plesk Panel servers using Single-Sign On service (required for integration with Parallels Plesk Billing) will not be accessible if Single-Sign On service stops working for some reason. To access Parallels Plesk Panel in this case, you have to switch off the usage of Single-Sign On by going to /usr/local/psa/bin/ and running command sso --disable.
- DNSBL will be switched off after the upgrade from Plesk 8.x with enabled DNSBL to Parallels Plesk Panel 9.0.0 or later with Postfix. In this case you will have to switch DNSBL on manually in Parallels Plesk Panel.
- In order for Parallels Plesk Panel to work correctly with Sitebuilder, upload Sitebuilder license key in Sitebuilder before creating Parallels Plesk Panel users with corresponding users in Sitebuilder. Otherwise it is required to manually update the limits in Sitebuilder plans to avoid limit-related errors in Sitebuilder
- When Parallels Plesk Panel is being installed inside Virtuozzo PVC through Parallels Products Installer using EZ templates, PHP support might not be available for selection in Parallels Products Installer interface. If you happen to encounter this issue, disregard the error message and proceed with installation, because PHP will be installed despite what error text is saying.
8. Contact Information
Parallels Headquarters
13755 Sunrise Valley Drive Suite 600
Herndon, VA 20171 USA
Phone: +1.703.815.5670, Fax: +1.703.815.5675
Web: http://www.parallels.com
E-mail:
For billing information, email accounting@parallels.com
For purchasing or partnering information, email sales@parallels.com
For technical support, use our
Online Support Form.
To report problems with Parallels Plesk software, email
bugreport@parallels.com
For information on career opportunities with Parallels, email
careers@parallels.com
For press contact information, email press@parallels.com
For information about becoming a Partner, email
partners@parallels.com
For information on translating Parallels Plesk Panel into your language, email
i18n@parallels.com
For general product information, email info@parallels.com
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Patented hosting technology protected by U.S.Patents 7,099,948; 7,076,633.
Patents pending in the U.S.