This file contains information that supplements the Parallels Plesk Panel documentation, such as requirements, information about new features, resolved bugs, and known problems. This file was updated with the latest information available at the time of release.
[+] new feature
[-] bug resolved
[*] bug resolved and functionality improved
[+] Coldfusion 9 support is added.
[+] PHP 4.4.9 is included now in Parallels Plesk Panel for Windows distribution.
[+] MailEnable 5.10 is included now in Parallels Plesk Panel for Windows distribution.
[+] MySQL 5.1.56 is included now in Parallels Plesk Panel for Windows distribution.
[+] phpMyAdmin 188.8.131.52 is included now in Parallels Plesk Panel for Windows distribution.
[+] PHP 5.2.17 is included now in Parallels Plesk Panel for Windows distribution.
[+] BIND 9.7.3 is included now in Parallels Plesk Panel for Windows distribution.
[+] Kaspersky Antivirus 8 is included now in Parallels Plesk Panel for Windows distribution.
[-] Issue resolved: Reconfigurator breaks site applications data in siteapppackages and apsapplicationitems tables.
[-] Issue resolved: MSSQL user cannot access the database after migration.
[-] Issue resolved: Sometimes BIND cannot be set when creating a domain .
[-] Issue resolved: Attempt to change IP address type from exclusive to shared is ended with error: withftpmng --change-vhost-ip failed.
[-] Issue resolved: Statistics for domain will not be calculated when "www" prefix for domain is enabled.
[-] Issue resolved: AWstat statistics for domain is not calculated for some days.
[-] Issue resolved: Only one last file are exists in log's folder after log rotation.
[-] Issue resolved: SpamAssasin adds X-SpamAssassin headers to outgoing mail if spam checking is off.
[-] Issue resolved: Reconfigurator fails on "Repair Plesk Installation -> Plesk Server Accounts" on Windows 2008.
[-] Issue resolved: Notification of finished backup is sent several times.
[-] Issue resolved: New domain is moved to default Plesk IIS application pool instead of application pool of client.
[-] Issue resolved: Multiple Plesk XSS vulnerabilities have been fixed.
[-] Issue resolved: Horde XSS vulnerability has been fixed.
[-] Issue resolved: SpamAssassin training did not work.
[-] Issue resolved: PopPassD lost connection to MySQL and needed a manual restart to resume it.
[-] Issue resolved: PopPassD did not accept special characters in passwords.
[+] Compatibility with Parallels Virtuozzo Containers 4.6.
[+] Compatibility with ASP.NET 4.
[+] Improved performance of IIS 7 — physical hosting operations performance is now increased.
[+] MailEnable 4 as a default Mail Server — MailEnable 4 is now included in Parallels Plesk Panel for Windows distribution.
[+] SmarterMail 6 and BIND 9.7.1-P2 — the newer versions of the third-party components are supplied.
[*] Google Services for Websites localization - now Google Services for Websites can be used in the same language as your current Parallels Plesk Panel locale.
[*] Possibility to change the default temporary directory used during backup and migration was added. For details, refer to Parallels Plesk Panel 9.5:: Backup and Restore Utilities Administrator Guide and Parallels Plesk Panel 9.5: Migration Guide
[*] Possibility to keep all log files (HTTP, FTP, mail) for all domains on the server was added.
[-] Virtuozzo promotion in the top frame of Parallels Plesk Panel is removed.
[-] Serv-U statistics utility fails bug is fixed.
[-] Mail content of suspended domains is not backed up bug is fixed.
[-] Impossible to switch the Parallels Plesk Panel DNS server to MS DNS when .NET 4 is installed on the server bug is fixed.
[-] Slow domain creation on IIS 7 bug is fixed.
[-] Domains that exceeded limits are not suspended on a server with a lot of domains bug is fixed.
[-] Incorrect link to SmarterMail download on the administrator's home page bug is fixed.
[-] Some countries are not listed at the Add SSL Certificate page, so customers cannot generate a CSR bug is fixed.
[-] Autoresponders stop working on MailEnable mail server, only restart of mail services helps bug is fixed.
[+] Microsoft DNS Server 6.0 is now fully supported.
[-] On Windows Server 2008, PHP handler for a virtual directory is automatically set to CGI even if PHP is set to run as FastCGI module on the domain level bug is fixed.
[-] PHP handler is changed from FastCGI to CGI automatically upon any actions with Web Directories in Plesk bug is fixed.
[-] Migration Manager reports that dump validation failed due to invalid value of the "enabled" attribute of mail redirects for some mail accounts where mail redirection is set up but disabled bug is fixed.
[+] SpamAssassin 3.3.1 support — now the Panel distribution includes the latest version of the SpamAssassin anti-spam solution.
[+] Support for new hypervizor virtualization solutions: the Panel operates in environments created with KVM and Parallels Server 4 Bare Metal.
[-] The Panel claims that backing up failed when it actually succeeded, if a language other than English (United States) is installed bug is fixed.
[-] The A resource record in DNS zone of a domain with physical hosting always points at the IP address on which the domain is hosted, even if an IP address is explicitly set in DNS zone template bug is fixed.
[-] After upgrade to Plesk 9, domain templates with Web statistics set to be available via password-protected directory are not restored bug is fixed.
[-] Plesk 9 does not restore backup of domain that originates from Plesk 8 if the domain administrator permissions were modified bug is fixed.
[+] Free migration, installation and upgrade assistance — to help our customers start using Parallels Plesk Panel 9.5, Parallels provides free support for migration, installation and upgrade of the Panel.
NOTE: Providing free assistance changes licensing options for the Parallels Plesk Panel, so it is required that you obtain a new license for the version 9.5 in the Parallels Online Store located at http://www.parallels.com/store/plesk/.
[+] PCI Compliance — Parallels Plesk Panel can be made compliant with the Payment Card Industry Data Security Standard. This can be achieved by running a special PCI compliance resolver utility and additional tuning of system components, as described in the document Achieving PCI Compliance for Servers Managed by Parallels Plesk Panel 9.5. The document is available at http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.5-win-installation-guide/index.htm.
[+] Compatibility with Microsoft Internet Explorer 8 — Parallels Plesk Panel is now compatible with Microsoft Internet Explorer 8.
[+] Google Services for Websites support (beta) — Parallels Plesk Panel 9.5 can now be integrated with Google Services for Websites. To learn more, refer to Parallels Plesk Panel 9.5 Administrator's Guide at http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.5-administrators-guide/64635.htm.
IMPORTANT: Currently, this functionality is provided in the Beta state for testing purposes only. Do not try using in a production environment.
[+] More virtualization solutions supported: Parallels Plesk Panel 9.5 can operate in virtual environments created by the following virtualization solutions: Parallels Virtuozzo Containers, Microsoft Hyper-V, Xen, and VMWare. There are special licensing options for Parallels Panel software operating inside virtual environments. For more information about licensing options, contact your vendor or call Parallels sales team. The phone numbers are listed at http://www.parallels.com/contact/.
[+] Upgraded components: phpMyAdmin was upgraded to the version 2.9.11, IceWarp (Merak) Mail Server to the version 10.0, Bind DNS server to the version 9.4.3-P4, PHP to the version 5.2.13, and Horde Application Framework to the version 3.3.6.
[+] Dr. Web antivirus component goes under the name Parallels Premium Anitivirus.
[+] Backup utility enhancement — It is now possible to specify an arbitrary temporary folder as a command-line parameter.
[*] Operation of Plesksrv.exe component was stabilized.
[-] An unauthenticated remote attacker being able to compromise the system and gain control over it security issues were resolved.
[-] Standard Parallels Plesk Panel configuration allowed to view extra information (read webmail folder) issue is resolved.
[-] Cross-site scripting vulnerability was eliminated.
[-] If temporary directory on the server was full, FTP network error occurred on attempt to move a file from an FTP storage to the server repository issue is resolved.
[-] Migration failed if the /tmp file system was full issue is resolved. Now you can specify any other location for the temporary directory.
[-] Parallels Plesk Panel hanged on attempt to remove domains with several mailboxes issue is resolved.
[-] Parallels Plesk Panel failed to install the DotNetNuke application on websites issue is resolved.
[-] SpamAssassin spam filter incorrectly classified most of the messages delivered in the year 2010 as spam issue is resolved.
[-] Horde webmail did not open properly in Internet Explorer 8 issue is resolved.
[+] Windows Server 2008 R2 support is added.
[+] MailEnable Standard 4.16 support is added.
[-] Certificates from repository of domain set on exclusive IP address are reset when domain backup is restored bug is fixed.
[-] The "Applications" link appearing in the left frame for domain administrator's main menu when applications management is not supported by license bug is fixed.
[-] Panel freezing because of Web application installation under Windows 2008 bug is fixed.
[-] In-place migration from IIS 6 to Parallels Plesk Panel hangs bug is fixed.
[+] Microsoft SQL Server 2008 Express Edition — Parallels Plesk Panel 9.2.3 for Windows is shipped with the new version of Microsoft SQL Server 2008 Express Edition.
[-] CPU usage numbers shown as negative on System Statistics page bug is fixed.
[-] Inability to switch the default interface language to another language if Parallels Plesk Panel license key allows no additional languages bug is fixed.
[-] No logs created by the database upgrade procedure bug is fixed.
[-] Plesk Management Service (plesksrv.exe) crashing when attempting to access a site directory protected with password bug is fixed.
[-]Stability of Plesk Management Service (plesksrv.exe) on Windows Server 2008 is increased with the service auto-recovery function (auto-restart in 1 minute).
[+] Migration Manager — New Migration Manager feature allows you to transfer data from other Parallels Plesk Panel installations.
[-] Mailbox quota set incorrectly via API-RPC bug is fixed.
[-] Backup timing out when large backup file is being uploaded to FTP bug is fixed.
[-] Mailbox not accessible through POP3 on some mail servers after new password was set for the mail account bug is fixed.
[-] Inability to properly back up IDN domains that contain autoresponder attachments bug is fixed.
[-] Backup failing with errors related to 'php_isapi' parameter in domain template bug is fixed.
[-] Incorrect backup file size reported (much bigger than the actual file size) bug is fixed.
[-] Backup failing with the error "Could not parse status disabled by value '32'" bug is fixed.
[-] Backup file content not being properly restored due to incorrectly applied restore conflicts resolution policy bug is fixed.
[-] Client-related information not shown in custom button's query string even when it is required bug is fixed.
[-] Red color of traffic indicator on a domain bug is fixed.
[-] Inability to retrieve ASP.NET settings for IDN domains bug is fixed.
[-] Database users not being restored properly during the restoration of a domain that is already present in the system bug is fixed.
[-] Missing link to the description of event handler variables in documentation bug is fixed.
[-] Errors in unattended installation script provided in the Installation Guide were corrected.
[-] 'Number of entries per page' option not working in the list of virtual directories bug is fixed.
[-] Backup Manager incorrectly reporting warnings as errors when used via CLI bug is fixed.
[-] Inability to backup domains that use SmarterStats or Urchin bug is fixed.
[-] Inability to remove exclusive IP addresses from client and reseller template IP pools, where these IPs are still displayed as shared bug is fixed.
[-] Inability to make an application from the Application Vault available to all users bug is fixed.
[-] Windows server Temp folder not cleared after a successful backup to a remote FTP server bug is fixed.
[-] Overuse policy cannot be changed if limits are already exceeded bug is fixed.
[-] Updating Parallels Plesk Panel license key via GUI hangs Parallels Plesk Panel under some circumstances bug is fixed.
[-] Backed up content of web users' websites is corrupted when backup file is converted to Parallels Plesk Panel 9 compatible format bug is fixed.
[-] Incorrect placement of several mail-related messages in migration.result log file bug is fixed.
[*] Mail accounts backup speed improvement — Mail accounts are backed up much faster now.
[*] Web applications are installed much faster on Windows Server 2008.
[*] DNS Settings for a domain on domain Home page — DNS Settings button for a domain is now located on domain's Home page.
[*] Configuring Parallels Plesk Panel to work behind NAT — Instructions for configuring Parallels Plesk Panel to work behind routers and NAT were added to Administrator's Guide.
[*] Bugfixes and improvements — A number of issues reported by customers were fixed, multiple other bugfixes and improvements were made.
Parallels Plesk Panel 9.5.5 for Windows requires one of the following operating systems installed on the server:
Before installing Parallels Plesk Panel for Windows systems, make sure that a static IP address is assigned to the server.
Parallels Plesk Panel for Windows can be installed only on NTFS partitions.
In order for your server to support ASP.NET 1.1, FrontPage 2002 Server Extensions, Miva, File Transfer Protocol (FTP) Service, Server Side Includes (SSI), and Active Server Pages (ASP), you need to install these components manually.
In order for your server to support domain performance configuring, you need to enable the QoS Packet Scheduler service.
If you plan to use MS SQL Server support in Parallels Plesk Panel for Windows, the MS SQL Server should be installed and configured to use standard or mixed security mode. If MS SQL Server is not installed, you can select Microsoft SQL Server to be installed with Parallels Plesk Panel for Windows and configured with administrator name 'sa' and random password.
Internet Information Services (IIS) should be preinstalled with World Wide Web (WWW) Service support.
IMPORTANT: We strongly recommend that you install Parallels Plesk Panel for Windows on a clean server; specifically, only above-mentioned operating system components should be installed.
Parallels Plesk Panel 9.5.5 for Windows distribution package includes the following components:
Web-based administration tools:
Spam filtering tools:
We strongly recommend that you refer to the product installation instructions prior to upgrading/installing and operating Parallels Plesk Panel. The installation guide for Parallels Plesk Panel can be accessed at http://www.parallels.com/en/products/plesk/docs/, along with the rest of the user documentation. Parallels Plesk Panel Knowledge Base can be accessed at http://kb.parallels.com.
Before starting installation, back up any valuable data on the server.
To install the Parallels Plesk Panel software on the server:
In order to finish the initial configuration of Parallels Plesk Panel, you need to log in to Parallels Plesk Panel on your server at https://domain.name:8443/ or https://IP-address:8443/
The default username is "admin" and the default password is "setup". The password is case-sensitive. For security reasons, you must set a new password upon initial login.
You also need to obtain and install a license key suitable for Parallels Plesk Panel 9.5.
IMPORTANT: Make sure you upgrade all installed components when upgrading to a newer version of Parallels Plesk Panel. This is required to avoid conflicts caused by outdated components.
IMPORTANT: If you are upgrading Parallels Plesk Panel on an intensively used hardware node, it is strongly recommended to use the following PVC parameters for the upgrade:
vprvmem (virtual memory) - 700
numproc (number of processes) - 100
After the upgrade is finished, these parameters should be set to their previously used values.
If you have Plesk version earlier than 8.1.x installed, then you need to upgrade it to Plesk 7.6.1 first, migrating all data, upgrade it to Plesk 8.1, and then run the Parallels Plesk Panel 9.5.4 installer. Refer to Plesk 8.1 Release Notes for additional information if you want to upgrade your Sitebuilder shipped with Plesk 7.6.1.
If your machine has Plesk 8.1.x, 8.2.x, 8.3.x, 8.4.x or 8.6.x installed, you will be prompted to upgrade the existing Plesk installation to Parallels Plesk Panel 9.5.4 after running the installer.
Parallels Plesk Panel 9.5.4 for Windows includes Sitebuilder 4.5 in the distribution package, but your Sitebuilder 2.x or 3.x installation will not be upgraded automatically. If you want to upgrade your Sitebuilder version during installation of Parallels Plesk Panel, run the installer executable with the following option:
If you used Sitebuilder 2.0.5 with earlier versions of Plesk, you can migrate websites created in Sitebuilder 2.0.5 to Sitebuilder 4.5 after you upgrade your Plesk software to Parallels Plesk Panel 9.5.4.
To successfully migrate websites created in Sitebuilder 2.0.5 to Sitebuilder 4.5:
After upgrade to Plesk 9.5.3 and 9.5.4, logs are kept for only 2 days disregarding the log rotation settings. To resolve the issue, address to http://kb.parallels.com/en/9453.
ASP.NET 4 websites might not work on Windows Server 2008 installed in Parallels Virtuozzo Containers if ASP.NET 4 was installed before Plesk. For instructions on proper installation order, refer to the article http://kb.parallels.com/en/9146.
A security update for Microsoft .NET 4 framework may cause the Panel to hang or fail when you attempt to change DNS settings for domains. To resolve this issue, follow the instructions in the article http://kb.parallels.com/en/8652.
Large MySQL databases fail to migrate.
Subdomains with name webmail (webmail.example.com) are not migrated.
Migration task hangs if migrating more objects (for example, domains) than the number allowed by the license.
When installed in a Parallels Virtuozzo Container, the Panel does not work if offline management is enabled (offline_management on). To resolve this issue, turn off the offline management for the Container.
Upgrade fails if some service used by Parallels Plesk Panel is disabled in the Windows operating system.
After installation of Parallels Plesk Panel, the Panel cannot be accessed for up to five minutes. Please wait for five minutes after installation to make sure that all post-installation scripts are finished correctly.
Due to the massive amount of changes in Parallels Plesk Panel 9 GUI, old custom (third-party) skins for Plesk 8.x are not compatible with Parallels Plesk Panel 9.0.0 and later. After you upgrade to Parallels Plesk Panel 9.x, all custom (third-party) skins will become unregistered to avoid visual issues.
Language packs for Plesk 8.x are not compatible with Parallels Plesk Panel 9.0.0 and later.
Before creating a domain through CLI for a reseller or a client, make sure that this reseller or client has at least one free IP address in the IP pool for proper domain creation.
Parallels Plesk Billing objects are not backed up and restored by Parallels Plesk Panel Backup Manager.
Parallels Plesk Panel cannot be installed if installation path contains non-ASCII symbols.
Plesk Firewall works if Microsoft Windows 2003 Service Pack 1 or later is installed.
If you wish to patch Parallels Plesk Panel over the network, you should have write permissions for the Parallels Plesk Panel distribution package files (which are unpacked during Parallels Plesk Panel installation). This notice does not apply to the Web installer.
SmarterStats user is created with the credentials of a corresponding domain FTP user. It should be noted though that SmarterStats user password will contain only alphanumeric characters and '_' symbol used in place of all non-alphanumeric characters.
If an external Sitebuilder system (that is, Sitebuilder installed in SVE or VPS environment or on a remote server) is integrated with your Parallels Plesk Panel server, your customers will not be able to access Sitebuilder through Parallels Plesk Panel if they use Internet Explorer with default security settings. To resolve this issue, make sure that both Parallels Plesk Panel and Sitebuilder are located in one subnet (for example, 184.108.40.206 and 220.127.116.11). Alternatively, you can tell your customers to go through the following procedure:
Open Internet Explorer and go to Tools > Internet Options > Privacy > Sites.
Enter the address of the external Sitebuilder system in the Address of Web Site field and click Allow.
Parallels Plesk Panel does not automatically detect third-party components. After a new third-party component is installed, you need to go to Parallels Plesk Panel > Server Components, and click Refresh.
If you run both Parallels Plesk Panel and Parallels Sitebuilder inside one Parallels Virtuozzo Container, then make sure that you allocated at least 700 megabytes of disk space to this Container.
If you encounter problems with uploading large backup files into server backup repository through GUI, upload these backup files to a remote FTP server first, and then import them to Parallels Plesk Panel server repository through Backup Manager in Parallels Plesk Panel.
Kaspersky Antivirus is not available for installation on Windows 2008.
Acronis True Image Enterprise Server is not available for installation on Windows 2008.
To avoid issues with inability to remove e-mail messages through Atmail Webmail Light 1.0, go to Atmail settings and select the Auto Delete Trash option.
IIS Application Pool crashes on Windows 2008 if RPC Over HTTP Proxy feature is installed.
Error message is shown when you install Microsoft SQL Server 2005 and the installation path is more than 57 characters long: see http://support.microsoft.com/kb/935371 for details.
After installation of Parallels Plesk Panel, on some configurations the following error might appear in the Event Log:
This error is not caused by Parallels Plesk Panel, does not affect Parallels Plesk Panel functioning, and can be safely ignored.
Failed to compile: Microsoft.SqlServer.BatchParser, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91 . Error code = 0x800736b1
Horde Webmail settings are missing after upgrade from Plesk 8.2.x or earlier.
If VZ MSDE template was installed after remote database servers were set up in Parallels Plesk Panel, working with remote database servers will be forbidden because VZ MSDE template switches the work mode from remote to local. To resolve this issue, you have to manually switch the work mode from local to remote.
SMTP sessions are not blocked by DNSBL if you are using Smartermail Free 5.0, 5.1 or 5.5. To resolve this issue, set up SMTP sessions blocking by DNSBL in the Smartermail mail server settings.
Drwebcom.exe is falsely detected as a virus by AVG, leading to Parallels Plesk Panel installation/upgrade failure.
Parallels Plesk Panel servers using Single-Sign On service (required for integration with Parallels Plesk Billing) will not be accessible if Single-Sign On service stops working for some reason. To access Parallels Plesk Panel in this case, you have to switch off the usage of Single-Sign On by going to %plesk_cli% and running command sso --disable.
You might encounter a warning about ASP.NET being unavailable when installing Parallels Plesk Panel on x64-based operating systems with .NET 2.0 installed beforehand and IIS working in 64-bit mode. This warning can be ignored because Parallels Plesk Panel will resolve this issue automatically.
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c/o Parallels International GMbH.
Parallels International GmbH
Phone: +41-526-722-030. Fax: +41-526-722-010
For billing information, send e-mail to email@example.com
For purchasing information, contact sales representative in your country. The contact information is available at http://www.parallels.com/contact/.
For technical support, use our Online Support Form.
To report problems with Parallels Panel software, send e-mail to firstname.lastname@example.org
For information on career opportunities with Parallels, send e-mail to email@example.com
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For information about becoming a partner, send e-mail to email@example.com
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For general product information, send e-mail to email@example.com
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