Managing Customers' Orders

After a buyer completes and submits the Checkout form, an order is placed in your store. It appears in the list of orders on the Orders tab of the eShop page.

You can perform the following operations with an order:

• Change the order status
• Specify a comment for an order (for example, the reason of order cancellation, or other order-specific information).

To manage an order:

1. On the eShop page, go to the Orders tab.
2. Click the Edit icon beside an order.
3. From the Status list, select a status for the order.

   Orders can have one of the following statuses:

   • New status is automatically assigned to all new unpaid orders in the system.
   • Payment pending status is assigned automatically by online payment gateways to indicate that payment is in progress.
   • Paid status is automatically assigned to orders after online payment gateway reports a successful transaction.
   • Processed status is set manually for orders being processed at the time.
   • Backorder status is set manually to indicate deferred orders.
   • Completed status is set manually for orders which have been completed and delivered to the customers.
   • Cancelled status is set manually for orders cancelled by customers (for example, after you receive the corresponding request from your customer).
   • Failed status is automatically assigned to orders processed by online payment systems in case the payment transaction fails.

     Note: For offline payment options (Cash on Delivery and Cash/Money Order) you can specify the Paid, Payment pending or Failed statuses manually.

4. To attach a comment to the order, specify the required information in the Comment field.

   Commented orders are marked with the icon on the Orders tab. Hovering over this icon will display the comment text.